Human Takeover of the Conversation

At any point in time, you can always use human take over as the fall back option in a conversation. Perform the following steps to take over a bot conversation:

  1. On the Factoreal Chatbot platform page, click on the Conversations.
  2. Ensure you’re viewing Active conversations, you cannot takeover conversations that have already been closed.
  3. Select which conversation you’d like to take over from the left panel.
  4. Once you click into an active conversation, the center panel will display the ongoing conversation and show a Takeover button in the upper right hand corner.
  5. Click Takeover to begin chatting with your selected user. Users will be notified that they are chatting with a live agent.
  6. When you have completed the live chat conversation, click Resolve to end the live chat.