At any point in time, you can always use human take over as the fall back option in a conversation. Perform the following steps to take over a bot conversation:
- On the Factoreal Chatbot platform page, click on the Conversations.
- Ensure you’re viewing Active conversations, you cannot takeover conversations that have already been closed.
- Select which conversation you’d like to take over from the left panel.
- Once you click into an active conversation, the center panel will display the ongoing conversation and show a Takeover button in the upper right hand corner.
- Click Takeover to begin chatting with your selected user. Users will be notified that they are chatting with a live agent.
- When you have completed the live chat conversation, click Resolve to end the live chat.