Use Omnichannel Conversations for Enhanced Customer Experience
![](https://www.factoreal.com/wp-content/uploads/2022/12/WhatsApp-Image-2022-12-09-at-9.27.27-AM.jpeg)
One Chatbot. Multiple Channels.
![](https://www.factoreal.com/wp-content/uploads/2022/12/world-wide-web.png)
Website Bots
Convert visitors into customers by engaging them in a conversation. Get rid of forms and surveys to minimize customer effort. Use Factoreal’s Website Chatbot to qualify leads, book meetings, provide customer support, increase engagement, and scale one-to-one conversations.
![](https://www.factoreal.com/wp-content/uploads/2022/12/Whatsapp-resized.png)
WhatsApp Bots
Convert WhatsApp into a revenue-generating engine. Instantly connect with prospects in their most preferred channel and navigate them through the entire shopping journey – right from product discovery to purchase completion and phenomenal post-purchase support.
![](https://www.factoreal.com/wp-content/uploads/2022/12/SMS-resized.png)
SMS Bots
90% of text messages are opened within 3 minutes. Send cart abandonment reminders, handle multiple queries at the same time, use multiple languages, and more. Improve efficiency and effectiveness of customer support at a reduced cost and lesser manpower.
Agent App: One Control Center for the Entire Team
Seamlessly transition from chatbot to a human agent and connect with users in real-time via Factoreal’s Agent App to convert leads, close more deals, and provide better support to customers.
![](https://www.factoreal.com/wp-content/uploads/2022/12/BM.png)
A True Multichannel Chatbot Platform to Reach Customers Anywhere
![](https://www.factoreal.com/wp-content/uploads/2022/12/WhatsApp-Image-2023-01-20-at-3.30.06-PM-1.jpeg)
Save Time with Templates
These bot templates come pre-built so all the hard work is already done. To get started, browse through the templates below, pick one, customize it, and start using bot in no time.
![quad-dot](https://www.factoreal.com/wp-content/uploads/2021/01/Factoreal-BG01-01-1-300x300.png)
Lead Generation
Collect the names and email addresses of visitors to your website.
![double-dot](https://www.factoreal.com/wp-content/uploads/2021/01/Factoreal-BG02-01-1-300x300.png)
Schedule a Meeting
Visitors can book a meeting directly with your team using connected Google or Office 365 calendars.
![quad-dot](https://www.factoreal.com/wp-content/uploads/2021/01/Factoreal-BG01-01-1-300x300.png)
Customer Support
Provide answers to FAQs and an available channel for providing further support.
![double-dot](https://www.factoreal.com/wp-content/uploads/2021/01/Factoreal-BG02-01-1-300x300.png)
Net Promoter Score (NPS)
Collect benchmark feedback about how likely your users are to recommend your business.
![quad-dot](https://www.factoreal.com/wp-content/uploads/2021/01/Factoreal-BG01-01-1-300x300.png)
Recruitment
Pre-qualify candidates, collect resumes, or applications. Great for career pages or education.
![double-dot](https://www.factoreal.com/wp-content/uploads/2021/01/Factoreal-BG02-01-1-300x300.png)
Collect Feedback
Collect user feedback to further improve your offerings
Build your Omnichannel Chatbot with Factoreal
Easy-to-Use Bot Builder
![](https://www.factoreal.com/wp-content/uploads/2022/12/Easy-to-use-builder.png)
![](https://www.factoreal.com/wp-content/uploads/2022/10/Analytic.png)
Comprehensive Bot Analytics & User Profiles
Natural Language Processing
![](https://www.factoreal.com/wp-content/uploads/2022/12/Easy-to-use-builder.png)
![](https://www.factoreal.com/wp-content/uploads/2022/12/Live-agent-graphic-03-scaled.jpg)
Human Takeover
Schedule Meeting Directly from Bots
![](https://www.factoreal.com/wp-content/uploads/2022/10/chatbotinvite.png)
Chatbot Advanced Features
![](https://www.factoreal.com/wp-content/uploads/2022/12/webhooks.png)
Webhooks
No calls, no emails, allow the user to block your calendar and book meetings directly via chatbot within minutes.
![](https://www.factoreal.com/wp-content/uploads/2022/12/Script-Node.png)
Script Node
Insert your own JavaScript to run custom business logic on data collected from the bot and send it to any external system via API.
![](https://www.factoreal.com/wp-content/uploads/2022/12/Library.png)
Library Support
Whether it’s jquery or something else, the script node supports it all so that you can migrate your existing code into your bots with minimal effort.