Fan EngagementMarketing in SportsOmnichannel Marketingsports marketing

Turn casual followers into lifelong fans with an AI-powered Fan Maturity Model

By February 15, 2023February 20th, 2023No Comments

When we think about sports budgets, we can tell that the biggest spend by any sports team or league is on the field. They spend a huge chunk of the budget on the players and the actual game. What is left for marketing the team and players is an amount we don’t envy. In such a case, how do marketers maximize ROI on the given amount? How do you make sure you get maximum eyeballs for each match – whether it is on-field or off-field? What would you do to drive revenue? What steps would you take to turn casual followers into lifelong fans and get ahead of the game?

For a fan, the journey of engaging with a player, a team, or a league starts way before the actual game. A study conducted by Bas Schnater and Geoff Wilson found that 29% of sports organizations do not use any form of segmentation for their marketing campaigns. Most organizations need to proactively capture fan data and segment it in order to send personalized campaigns. For marketers, these steps are crucial to turn a casual follower into a lifelong fan.



Our research finds that the probability of a fanatic attending a live game is 67% higher than that of a casual fan. What’s more! A fanatic spends almost 175% more than a casual fan on each game. For these reasons, it is essential that sports marketers have a handy model that helps them turn inactive and casual followers into lifelong fans. For a sports brand to form a strong, long-lasting bond with its fans, marketers must be able to:

  • Track fans’ actions online
  • Tell a first-time visitor from a season ticketholder
  • Figure out what your customer wants from a ticket or merchandise purchase
  • Share personalized offers to different fans based on their location, preferences
  • Have visibility of fans at a high level

In addition to all of the above, the sales, service, and marketing teams need to be on the same page and be able to communicate with each other via the same system. Internal teams should not operate on separate systems with disparate data stored in different places. Knowing visitors and fans more closely enables marketers to:

  1. Boost live game experience and engagement
  2. Better target fans who are at the game as compared to those at home
  3. Focus on sponsored targeting and authentic engagement
  4. Increase access to potential patrons
  5. Drive revenue growth by sharing the right offer at the right time to the right fan
  6. Convert inactives and casual followers into lifelong fans


It is time we spill the beans on the secret to getting to know your fans better!

fan-maturity-modelIntroducing, Factoreal’s Fan Maturity ModelTM, an AI-driven approach that automatically segments your fanbase in real-time to help you drive deeper personalized engagement and enhance your revenue.

Sounds too good to be true?

This model gives you an approach that is tailor-made to fit your fanbase and helps you do the following in a few easy steps:

  1. You can assess your current fanbase, segment them based on their activity, analyze your engagement trends, and come up with a plan that aligns with your business goals.
  2. Once you analyze your fanbase and map out the plan, you can set up the Maturity Model on the platform with tailored targets and weightages assigned, based on your readings.
  3. You can then run segment-specific campaigns and journey automations directly from the platform. That’s right – multiple campaigns targeted to specific fan segments.
  4. Analyze marketing performance and key metrics in real-time and take a step closer to achieving your goals!



Real-time segmentation: The biggest advantage is real-time segmentation, which lets you provide fans what they want. You can increase first-party and zero-party data to create cross-selling and upselling opportunities. You can thus drive direct revenues and build loyalty.

Unified fan data: Life is so much simpler when you get a centralized view of all your fan data at your fingertips. You can combine and store all data collected from website, mobile apps, social media, online and offline events, stores, and even 3rd party systems, and manage it from one place.

Targeting and personalization: One you automate user segmentation, you’ll be able to easily see which users are more active than others and respond positively and promptly to your offers. Target these customers with hyper-personalized messages and follow-ups.

Omnichannel automation and engagement: You can engage with fans via email, reach out to them on their personal numbers via SMS, tap into social media, track and target website visitors, and deploy chatbots across channels to connect with them directly. You can trigger automated messages based on fan behavior.

Conversational UX: You can incorporate chatbots, voice support, and a human agent at the tap of a finger to offer elevated customer service. Engage in multiple, simultaneous conversations through chatbots to improve conversions.

Multiple use-cases: You can drive personalized, targeted, and efficient use-cases such as send game day notifications, enable merchandise sales, share surveys, run contests, drive app installations, run loyalty programs, deliver mobile tickets, empower other businesses, and much more.

Built-in analytics and insights: Get insights like never before at the click of a button. Keep a track on total registered fans, total orders, store revenue, total website visitors, total app installs, fan app usage frequency and engagement trends, inactive fans, and much more.

Value-add for partners and sponsors: Use fan data to deliver new business leads to partners to create new revenue streams. Enable fan-sponsor journeys and engagements to skyrocket ROI and increase sponsorship.


While our platform helps you connect with fans, control messaging, and convert with ease, our expert marketing and operations team helps you design, execute, analyze, and optimize fan journeys to elevate fan experience and maximize revenue. If you wish to acquire new fans, retain them, and grow your fanbase, talk to us today.

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Ano Patel, Head of Content

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