Level up your customer service with Factoreal's Agent App
Get Notified of Users Immediately
Receive push notifications as soon as users and prospects start to interact with the bot, or meet certain routing criteria.
Initiate a Live Takeover
When your users hit a snag or need help from a real person, the agent app allows you to take over the conversation and chat directly with the customer.
Assign Conversation to an Agent
When a conversation arrives in the inbox and no routing rules are defined for conversations, it will have an unassigned status and all agents will receive a notification. You can either manually assign a conversation to any available agent, or the first agent to respond to an unassigned conversation will assume ownership.
Factoreal Agent App: A hassle-free way to reach your customers
Today’s customers expect immediate answers and the Factoreal agent app is a frictionless way to deliver them. Factoreal’s agent app can be easily set up in a few minutes. It’s not just a tool to solve customer queries but an opportunity to show your commitment.