Level up your customer service with Factoreal's Agent App
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Get Notified of Users Immediately
Receive push notifications as soon as users and prospects start to interact with the bot, or meet certain routing criteria.
![](https://www.factoreal.com/wp-content/uploads/2023/01/agent-app-notification1.png)
Initiate a Live Takeover
When your users hit a snag or need help from a real person, the agent app allows you to take over the conversation and chat directly with the customer.
![](https://www.factoreal.com/wp-content/uploads/2023/01/Human-Takeover2.jpg)
Assign Conversation to an Agent
When a conversation arrives in the inbox and no routing rules are defined for conversations, it will have an unassigned status and all agents will receive a notification. You can either manually assign a conversation to any available agent, or the first agent to respond to an unassigned conversation will assume ownership.
![](https://www.factoreal.com/wp-content/uploads/2023/01/Assign.jpg)
Factoreal Agent App: A hassle-free way to reach your customers
Today’s customers expect immediate answers and the Factoreal agent app is a frictionless way to deliver them. Factoreal’s agent app can be easily set up in a few minutes. It’s not just a tool to solve customer queries but an opportunity to show your commitment.