Product FAQs

How can I integrate my Shopify store with Factoreal?

Go to Settings -> Integrations -> Shopify Enter your store name and sign-in (if prompted) to your Shopify store. Install the Factoreal app, you would be redirected back to Factoreal with the status of your Shopify contacts, orders and products synced.

How can I import contacts manually?

Go to Contacts -> Add Contacts -> Add Manually Enter the name, phone number, email address of the contact. Select the list to which you want to save the contact and click Save.

How can I import contacts in bulk using a file?

To import contacts in bulk, perform the following steps: Go to Contacts -> Add Contacts -> Upload File. – Drag-n-drop a file you want to import. – Map the columns of the file with Factoreal attributes, if not already done by our system. – Read and agree to the TnC, and select overwrite settings. – Map your contacts to a list(s).

How can I configure a custom domain for sending Emails?

To configure a custom domain, perform the following steps: – Go to Settings -> Customize your email. – Add your email domain or sub-domain. – A set of DNS entries would be listed which you should copy and insert in your domain registrar’s DNS settings. – Once done, come back and verify.

How can I post on my Facebook page?

To post on your Facebook page, perform the following steps: – Go to Settings -> Manage your social pages -> Facebook pages. – Login with your Facebook credentials to authorize Factoreal to post on your pages. (you would be shown the permissions Factoreal needs from Facebook on your behalf). – All the pages where you are the admin will be listed, select the pages you want to post on through Factoreal. – Go to Campaigns -> Social Post -> Create new campaign. While creating a new campaign when prompted, select the page you wish to post on.